Late delivery can be due to a variety of reasons including but not limited to:
You didn’t approve the digital proof before the deadline
Your delivery date is only valid if you approve your digital proof before the deadline. Keep a check regularly on your emails to don’t miss the deadline.
Your delivery address is regional
If your postcode comes under regional addresses, it may take an extra day or two to deliver, depending on the shipping company.
The order was delayed in production
Another reason for late delivery is that your order was delayed in production due to an unexpected situation. Our team will notify you in case of any delays. If you have paid extra for faster delivery, the difference in standard and fast delivery will be reimbursed.
If you cannot use the order anymore, the order may be refused or returned to us. A full refund can be processed in such cases.
The order was delayed in transit
Your order may be dispatched on time by our company but is delayed due to an unexpected situation faced by the courier company. Follow your track and trace link to find the status of your order.
Vivid Ads cannot be held liable for the delay caused by the courier company. However, we try our best to help you in any way we can.
Over 97% of our orders are delivered on time or early. Hence, you don’t have to worry about it.
If your order is late and you can’t figure out why to contact us, our team will assist you.