Deliveries are made 8:00 am - 5:00 pm—Monday to Friday. The exact time cannot be specified as the delivery company dictates the final time.
We ship our orders with standard road couriers; it is not a time-sensitive guaranteed delivery service. However, we find that they are usually very reliable! Please see the estimated delivery times below for each major city.
Although your order may have a 24 hour production time, please note that delivery times are calculated on top of this. Please note we hold no responsibility for any delays caused by courier companies.
Following delivery time frame applies to standard shipping:
Melbourne Metro: 1 business day estimate
Sydney Metro: 1-2 business day estimate
Brisbane Metro: 2-3 business day estimate
Canberra Metro: 1-2 business day estimate
Adelaide Metro: 1-2 business day estimate
Perth Metro: 4-5 business day estimate
Hobart Metro: 4-5 business day estimate
Darwin Metro: 6-7 business day estimate
Regional times may vary depending on your location.
We can expedite your delay by choosing a premium delivery service offered by Startrack. Good's sent via this delivery service will be air freighted rather than sent via road. Premium delivery cost specific to your delivery address can be obtained by calling us on 1300721614.
Late delivery can be due to a variety of reasons including but not limited to:
You didn’t approve the digital proof before the deadline
Your delivery date is only valid if you approve your digital proof before the deadline. Keep a check regularly on your emails to don’t miss the deadline.
Your delivery address is regional
If your postcode comes under regional addresses, it may take an extra day or two to deliver, depending on the shipping company.
The order was delayed in production
Another reason for late delivery is that your order was delayed in production due to an unexpected situation. Our team will notify you in case of any delays. If you have paid extra for faster delivery, the difference in standard and fast delivery will be reimbursed.
If you cannot use the order anymore, the order may be refused or returned to us. A full refund can be processed in such cases.
The order was delayed in transit
Your order may be dispatched on time by our company but is delayed due to an unexpected situation faced by the courier company. Follow your track and trace link to find the status of your order.
Vivid Ads cannot be held liable for the delay caused by the courier company. However, we try our best to help you in any way we can.
Over 97% of our orders are delivered on time or early. Hence, you don’t have to worry about it.
If your order is late and you can’t figure out why to contact us, our team will assist you.
No. Once the order has been placed, you will be unable to edit your delivery address on file.
Our system automatically generates the shipping labels when your order is placed. Therefore we are unable to make any further amendments to it.
The best way to send items to multiple locations is to place separate orders using our online system. If you wish to place an order, you can contact our team to split the delivery for you to the provided multiple locations.
Unfortunately, Startrack Australia won't deliver to a P.O. box, so we'll need a physical address.
Yes. The products from the same order are produced and delivered together. Split delivery is only possible but would incur additional delivery charges to multiple locations. This is hardly the case.
Yes. All our packages are delivered with blind shipping / white labels at Vivid Ads. The labels do not have any Vivid Ads branding. Thus, if you are a reseller, we are the ideal choice for producing printed materials. You can then pass on the products to your customers. Since we take care of everything online, the packages also don’t have any paperwork or invoices. All of these things are sent to you via email or found in the 'My Account area on the website.