Returns & our promises

If something isn’t right

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your order arrives damaged or faulty, note “DAMAGED” on the carrier’s record if there is transit damage and tell us in writing within 3 business days of receipt — you can lodge a claim with photos from your account. Where goods are confirmed damaged or faulty we will repair or replace them, or refund you where required by law.

Custom-printed goods can’t be returned for change of mind, and errors present in approved artwork aren’t covered. Full details are in our Refund & Returns Policy.

Best price. We’ll beat it.

Found the same spec cheaper with the same turnaround? Send us the quote — we’ll match or beat it. Like-for-like specs, verified quotes.

Clear production times

Most orders dispatch within 24 hours after print-ready artwork is supplied or the digital proof is approved (3pm Melbourne time cut-off on business days). Product-specific production times apply where shown, and delivery estimates are in our Shipping Policy. Working to a deadline? Call 1300 721 614 before you order.

Printed in Australia

Every job runs on our own large-format fleet in Derrimut, VIC. No offshore brokers, full quality control, local support.