AUShipping policy
Last updated: 5 November 2026
We deliver Australia-wide from our Derrimut facility in Melbourne. This page explains how long delivery takes, what the estimates mean, and the options available if you need something faster.
1. Production time and delivery time are separate
Delivery time is calculated on top of production time, not included in it. Production begins once your artwork or digital proof is approved, and the current production time is shown on each product page. Add the delivery estimate below to that figure to work out when your order should arrive.
If you have a fixed event date, tell us before you order — call 1300 721 614 and we will confirm whether the deadline is achievable.
2. Standard delivery estimates
Standard orders travel by road courier. These are estimates from the day of dispatch, in business days:
- Melbourne metro — 1 business day
- Sydney metro — 1–2 business days
- Canberra metro — 1–2 business days
- Adelaide metro — 1–2 business days
- Brisbane metro — 2–3 business days
- Perth metro — 4–5 business days
- Hobart metro — 4–5 business days
- Darwin metro — 6–7 business days
Regional delivery times vary with location and are usually 1–3 business days longer than the nearest capital.
3. What the estimates mean
Standard road freight is not a time-guaranteed service. Our couriers are reliable and most orders arrive within the windows above, but transit times are set by the carrier and are outside our control. Estimates are given in good faith and are not a delivery guarantee, and we are not responsible for delays caused by courier companies. If your order is time-critical, use the express option in section 5.
4. Delivery hours and receiving your order
- Deliveries are made between 8:00am and 5:00pm, Monday to Friday. The carrier sets the exact time; we cannot book a specific hour.
- Please give a street address that is attended during those hours — couriers do not deliver to PO boxes, and a signature is required.
- If nobody is available, the carrier will leave a card and re-delivery or redirection fees may apply.
- Please make sure the delivery address is correct at checkout. Redirecting a consignment once it is in transit incurs a fee from the carrier.
5. Express and air freight
Need it sooner? We can upgrade your order to a premium air-freight service through StarTrack, which flies your goods rather than sending them by road. Pricing depends on the destination and the size of the consignment — call 1300 721 614 for a quote for your address before you place the order.
6. Free pickup from Derrimut
You are welcome to collect your order from us at no charge. Customer pickups are available 9:00am to 5:00pm, Monday to Friday from 90 Australis Drive, Derrimut VIC 3026. Please wait until we confirm your order is ready before coming in.
7. Blind shipping for resellers
Our goods and packaging are unbranded, so we can deliver directly to your customer with no Vivid Ads branding, paperwork or invoices in the carton. Tell us the delivery details when you order.
8. Tracking, damage and missing items
We email tracking details when your order is dispatched, and you can see them any time in your account. Inspect your order on arrival: if there is any sign of transit damage, write “DAMAGED” on the carrier’s delivery record before signing, and please tell us within 3 business days of delivery. This is not a cut-off — if you contact us later we will still assess your claim, and your rights under the Australian Consumer Law are not affected. See our Refund & Returns Policy for how claims are handled.
9. Contact us
Vivid Ads Pty Ltd · ABN 49 210 655 341
90 Australis Drive, Derrimut VIC 3026
Phone: 1300 721 614 (Mon–Fri) · Email: sales@vividads.com.au