Your digital proof will be sent within 1 business hour of placing your order during business hours (Monday–Friday).

If revisions are required, a new proof will be sent within 2–3 business hours.

Production begins only after your proof has been approved.

Proofing is normally completed within 1 business hour during business hours (Monday–Friday).

If revisions are required, a new proof is typically sent within 2–3 business hours.

Production begins only after your proof has been approved.

The day you place your order is Day 0. Production time depends on your order value:

• Orders under $1,000 require 24 production hours (one full working day).
• Orders between $1,000–$2,000 require 48 production hours.
• Orders between $3,000–$5,000 require 72 production hours.

Your order will be dispatched on the next business day after production is completed.

To qualify for next-day production (for eligible orders), your order must be placed before 3PM and your proof must be approved promptly. Orders placed after 3PM move to the next business day cycle.

Once production is complete, your order will be dispatched the following business day. Tracking details will be sent once your order has been dispatched.

Estimated delivery time:

• Metro areas: 1–3 business days
• Regional areas: 2–5 business days

Delivery times depend on the courier service and location.

Once an order is placed, our system processes each order separately.

Merging shipments after checkout is not guaranteed, requires manual intervention, and may cause delays.

If you wish to combine items, please ensure they are placed in the same order at checkout.

If you need to update your artwork, press the “Reject Proof” button in your proof email.

You can then log in to your customer portal using the details provided in your proof email and upload your updated artwork directly through the portal.

Revised proofs are typically sent within 2–3 business hours during business hours. Production begins only after final approval.

Log in to your customer portal and upload a print-ready file:

https://admin.vividads.com.au/customer_login

• Login: your email address
• Password: your order number

Once uploaded, our system will automatically continue processing your order.

Rarely, our system can’t automatically read your uploaded file. This usually happens if:

• too many files were uploaded against one item,
• files were uploaded as a zip, or
• the file was damaged/corrupted.

To speed up the printing process, log in to your customer portal and upload one print-ready artwork:

https://admin.vividads.com.au/customer_login

• Login: your email address
• Password: your order number

This usually resolves the issue immediately and keeps your order moving.

Yes, you can — but it will slow down the process because we need to place your order on hold while changes are applied.

For the fastest, hassle-free turnaround, it’s best to avoid changes once the order is placed.

We accept most print-ready formats, including:

• Best (preferred): PDF (print-ready), AI, EPS, SVG
• Also accepted: PSD, TIFF, JPG/JPEG, PNG

For best results, supply artwork at final size and export as a print-ready PDF where possible.

If you have a deadline within the next few business days, contact us immediately and include URGENT in the subject line so our team can prioritise your job.

To avoid delays, approve your proof as soon as possible and make sure your artwork is print-ready.

Once you approve your proof, your order moves into production.

After production is completed, your order will be dispatched the following business day and you’ll receive tracking details.

Artwork should be supplied at over 100 DPI at final size where possible.

For low resolution images, our AI system will upscale the artwork for you at no additional cost.

Yes. When placing your order on our website, use the option “I want design services”.

Once your order is placed, our design team will be in touch with you to get started on the design.

Please approve your proof in a timely manner to keep your order on schedule and move it into production.

Yes. Log in to your customer portal using your order ID and password:

https://admin.vividads.com.au/customer_login

Check the section on the bottom right of the screen for your pickup status, pickup times, and pickup address.

Once this section shows Pickup Ready, you will also receive an email and the portal will update to show your item is ready for pickup.

For double-sided products, there is no fixed “front” or “back”. Both sides are fully usable and either side can be considered the front.

To avoid layout issues, download and use the product template available on the product page. If you design using the official template, you will avoid front/back confusion and alignment errors.

Yes, you can request specific brand colours. Colour matching is a longer process. We first print available colour options and ship samples to you for approval. Once approved, we use that selected colour for final production.

For special colour requests, place your order without uploading artwork and then email us to arrange the colour matching process before production begins.

To receive proofs before payment, place your order online and select bank payment as the payment option. Do not use the credit card payment option.

Once your order is placed, you will receive your proofs. When you are happy with the proofs, you can make the payment. You will receive an email showing the due amount on your order.

If you are not happy with the proofs, you can cancel your order. There is no obligation to proceed.

Yes. Log in to your customer portal using your email address and order number:

https://admin.vividads.com.au/customer_screen

Once inside the portal, use the request option located in the top right corner of the screen to submit your address change request. Address changes are only possible before dispatch.

Log in to your customer portal using your email address and order number:

https://admin.vividads.com.au/customer_screen

In the top right corner, click the “Order Not Right” button and complete the form to start the process. You can request a replacement or a full refund depending on the situation.

Yes. Log in to your customer portal using your email address and order number:

https://admin.vividads.com.au/customer_screen

In the top right corner, click the “Generate Invoice” button to download your invoice.

Log in to your customer portal using your email address and order number:

https://admin.vividads.com.au/customer_screen

Scroll down to the Customer Order History section to view order updates and use the expedited chat to communicate with our team.