Risk-Free Proof Guarantee

Order with confidence. Every Vivid Ads print order comes with a digital proof, and nothing is printed until you approve it. Our Risk-Free Proof Guarantee means you can change your mind right up to that moment and get every cent back.

1. Change your mind before you approve your proof: 100% refund

If you decide not to go ahead at any time before you approve your digital proof, tell us and we will cancel your order and refund 100% of what you paid, including delivery. You don't need to give a reason.

  • One exception: if you ordered our paid design service and our designer has already sent you a design proof, the design fee is not refunded. Everything else is.
  • If you asked us to print without a proof (for example, a repeat order printed "as last time"), production starts straight away, so this part of the guarantee doesn't apply.

2. File not print-ready? We fix it free, or refund you in full

We check every file before we print. If yours has a technical problem, such as low resolution, missing bleed, the wrong size or proportions, the wrong colour mode or missing fonts, our prepress team will fix it free of charge and show you the result on your proof.

If the file can't be made print-ready without redesigning it, you choose: our design team can redesign it (a paid service, quoted first), or we cancel the order and refund you 100%.

The free fix covers technical print problems. It doesn't cover changes to wording, spelling, images or layout. Those are design changes, and you can ask for them as a paid design service.

3. If we make a mistake, we reprint it free

Once you approve your proof, we print exactly what you approved. If what arrives doesn't match your approved proof, has a manufacturing fault or was damaged in transit, we will reprint and re-deliver it free within our standard production time. If a reprint won't work for you, we'll refund you in full instead.

Please tell us within 7 days of delivery, with your order number and photos, so we can fix it fast.

What happens after you approve your proof

Approving your proof starts production. After that, a change-of-mind cancellation is handled under our Refund policy. Errors that were visible in a proof you approved (such as a spelling mistake in your own artwork) aren't covered by this guarantee, but call us anyway: we'll always try to help.

How to cancel or make a claim

Refunds go back to your original payment method (card, Apple Pay, Google Pay, Shop Pay or PayPal). We process them within 2 business days of your request, and your bank may take a few more days to show them. Orders paid by bank transfer are refunded by electronic transfer to an account you nominate. Vivid Ads pays any freight on a reprint for our error.

Your rights under the Australian Consumer Law

This guarantee is in addition to your rights under the Australian Consumer Law and does not limit them. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Guarantee provided by Vivid Ads Pty Ltd (ABN 49 210 655 341), 90 Australis Drive, Derrimut VIC 3026 · 1300 721 614 · sales@vividads.com.au. Applies to orders placed on or after the date this page is published.