SHIPPING & RETURNS

All domestic orders are shipped via Startrack courier service. Upon completion of your order, you will receive an order confirmation email that will note Startrack as the carrier used for your products.

We ship to both Australia and international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client. We do not ship to PO Boxes.

We also offer local pickup for our customers in commutable distance to our location in Melbourne Australia. The Local Pickup option is available on the Checkout page.

We extend a full range of shipping methods to meet your budget and your deadlines.

METHOD SPEED*
Standard Shipping 3-6 business days**
Express Shipping 3 business days
Standard Overnight 1 business day
Overnight 9 AM 1 business day

*These shipping speeds are estimates for addresses throughout Australia. Delivery time will depend upon a combination of factors including the time the order was placed, the shipping method specified and the destination of the order.

** Business days include Monday-Friday, excluding holidays.

As soon as your order is processed and shipped, we will send you a Shipment Notification e-mail. This Shipment Notification e-mail will include a list of the products in the shipment, the shipment destination, your specified shipping method and your tracking number.

Please note that it may take up to 24 hours before your tracking information is available from FedEx. You can also retrieve your order status from the link on the order confirmation email.

All return/refund requests for products from Vivid Advertising must be made within three (3) days of the receipt date, for a full refund with the exception of the products listed below in the Product Exceptions to Return Policy. All items must arrive at our warehouse within ten (10) days of the return request, no exceptions. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package.

In order to return or exchange (under the Warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA). You must email sales@vividads.com.au to obtain an RMA number from a Vivid Advertising representative.

All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 50% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to any graphics, customizable colour panels, flooring or special order items. Customized items will not be able to be returned. If there is any question as to whether the product can be returned or not, please call 1300 72 16 14 and ask Vivid Advertising representative.

Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to any graphics, customizable colour panels, flooring or special order items. Customized items will not be able to be returned.

All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to sales@vividads.com.au. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.

All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing and/or wrinkling may occur and Vivid Advertising accepts no responsibility for any such damage to graphics.

All graphics purchased from Vivid Advertising are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the Return Policy stated above for any return questions.

All orders from Vivid Advertising may be returned within three days of receipt for a full refund. Requests after this date will not be honored. Please review the guidelines described in our Return Policy above. In order to return or exchange all or part of your order, please use the following steps as a guide:

  1. Log in to your User Account on the vividads.com.au website.
  2. Navigate to the RMA Request page by clicking the link on the left-side navigation.
  3. Fill out the RMA Request form for the product(s) you intend to return or exchange.
  4. You will be contacted by a representative from our Customer Service team regarding the details of your return request.
  5. If your merchandise is eligible for return, we will issue you an RMA number, which must be printed on the outside of the package containing the returned goods.
  6. Ship the returned goods to our facility using your preferred carrier. We recommend using a carrier that provides tracking or insurance to ensure delivery.
  7. Once we receive and inspect your returned goods, we will issue your refund accordingly.
Customer Happiness Team

Head Office

Vivid Ads Pty. Ltd. (ABN 49210655341)
43 Barclay Road, Derrimut
Victoria 3030 Australia
Tel: 1300 72 16 14 (Australia wide)
Fax: 03 8456 6234
Email: sales@vividads.com.au

  • (02) 4032-6462 (NSW)
  • (02) 6181-2727 (ACT)
  • (03) 9380-7749 (VIC)
  • (07) 3014-0337 (QLD)
  • (08) 6336-9460 (WA)
  • (08) 8120-3100 (SA)
  • (08) 8914-0040 (NT)