Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to any graphics, customizable colour panels, flooring or special order items. Customized items will not be able to be returned.
All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to email@example.com. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.
All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing and/or wrinkling may occur and Vivid Advertising accepts no responsibility for any such damage to graphics.
All graphics purchased from Vivid Advertising are considered final sales. There is no warranty or refund period for graphics purchases. Please follow the Return Policy stated above for any return questions.