Introduction 
 
The following artwork specifications and guidelines are to help ensure that we receive the highest quality artwork. This will enable us to produce the best quality graphic output. Please read these specifications closely and if you have any questions please do not hesitate to call at 1300 72 16 14 
 
 
Supported File Types 
 
* Adobe Photoshop - Version Creative Suite 2 (CS2) or earlier (.psd, .tif, .eps) and pdf
 
* Adobe Illustrator - Version Creative Suite 2 (CS2) or earlier (.ai, .eps) and pdf
 
* If you are using any other software to create your layout, please submit your artwork as one of the following file types: pdf, eps, or tiff. 
 
File Preparation Instructions 
 
* All graphic files must be built at 150 dpi at the final graphic print size. 
 
* All graphic files must be created using CMYK mode to ensure the best color matching. If you would like a specific color matched, you MUST provide a PMS color or we cannot guarantee color matching. 
 
* It is best to flatten all images and outline all text to ensure that nothing will drop out or change during file transfer. 
 
* When submitting the files for one consistent layout over two or more panels, be sure to create the file as one image. DO NOT SEPARATE each panel into its own separate file. 
 
You need to ensure all supporting images, files and fonts are included. A minimum resolution of 150dpi (CMYK colour) at the full printed size is required (1:1 scale). We recommend you supply us images in the highest resolution possible as this will provide the best quality result for your banner. 
 
Note: Photoshop files/scans/images should be 600 dpi at ¼ of the size. This will avoid any pixilation of the image due to low-resolution. Images can be in RGB or CMYK in eps or tiff format. Jpeg encoding can be used with eps files to minimize file sizes. 
 
TEXT 
Where possible ALL text should be converted to outlines/paths/curves in your design software thus preventing your font inadvertently being replaced with a similar one.  
 
FONTS 
Attach all relevant fonts including those used in supporting imported or placed files. Please note that Mac fonts usually comprise a printer font and a screen font - we require both of these.

BLEED 

Remember to include sufficient image area on all edges where images or color bleed (print over the edge).

SPECIAL COLORS 

We will try to match as closely as possible but be aware that some Pantone, Florescent or Special colors are not exactly achievable by CYMK process.

Timelines & Proofs 
 
Once your graphics have been received by our Graphics Department, we will start by reviewing your graphic file or files to ensure that your artwork has met the criteria outlined in these specifications to produce the best quality output graphics. If any modifications or changes to the artwork need to be made, you will be notified, and you will have the opportunity to submit new artwork with the necessary changes. If new artwork is not submitted and you choose to have our Graphics Department make the modifications or changes, you will be billed at a rate of $100 per hour. 
 
After our Graphics Department has reviewed your artwork, you will receive at least one jpeg (.jpg) proof via email. You will receive these proofs within 24-48 hours of submitting artwork to us. You must respond to this email approving your artwork for print. The faster we get an approval, the faster we can begin the printing process. A proof must be approved within 72 hours. We will start the printing job if we don't hear from you within 3 days. To meet any deadline, we reserve the right to start the printing process without any proof sent to you.  Any proof approval has to come from an individual/company who places the order. We will NOT communicate with the third party for approvals.
 
Once your approval has been received, the printing process will take 10 days . Please note that these production lead times are from the date of approval, not from the date that the artwork was received. If you have purchased graphics that include a rush charge, then the amount of production days will be less. Please factor in shipping time from when the graphics will be printed when trying to determine when you will receive the final graphics. If you need to rush an order that was not originally purchased with a rush fee, then please contact your sales representative immediately for assistance.